Return Policy

At Exclusiveoboutiq, we take pride in the quality of our floral arrangements. Your satisfaction is our top priority. Please review our return and refund policy below.

Satisfaction Guarantee

We stand behind the quality of our floral designs. If you are not completely satisfied with your order, please contact us within 24 hours of delivery and we will work to make it right.

Perishable Nature of Flowers

Due to the perishable nature of fresh flowers, we cannot accept returns on delivered arrangements. However, we offer the following remedies for quality issues:

• Replacement of arrangements that arrive damaged or wilted
• Partial or full refund for quality issues verified by photos
• Store credit for future purchases

Reporting Issues

To report an issue with your order:

• Contact us within 24 hours of receiving your arrangement
• Provide your order number and a description of the issue
• Include clear photos showing the problem
• Keep the arrangement in its original condition for verification

Refund Process

Issue Type	Resolution	Timeframe
Damaged on arrival	Full replacement or refund	Within 24 hours
Quality concerns	Partial refund or store credit	Within 24 hours
Wrong arrangement	Correct arrangement sent or refund	Within 24 hours
Non-delivery	Redelivery or full refund	Same day or next business day

Order Cancellations

We understand that circumstances change. Our cancellation policy is as follows:

• More than 48 hours before delivery: Full refund
• 24-48 hours before delivery: 50% refund or full store credit
• Less than 24 hours: Store credit only (arrangements may already be prepared)
• Wedding and event orders: Please refer to your contract for specific terms

Non-Returnable Items

The following items cannot be returned or refunded:

• Custom or personalized arrangements once created
• Gift add-ons that have been opened or used
• Arrangements where delivery was successfully completed
• Issues reported more than 24 hours after delivery

Refund Methods

Approved refunds will be processed using the original payment method within 5-7 business days. Store credits are issued immediately and do not expire.

Exceptions

We review each case individually and may make exceptions based on circumstances. Wedding and large event orders have separate terms outlined in your service agreement.

Contact Us

For return or refund requests, please contact us:

Exclusiveoboutiq
1620 S Decatur Blvd suite #D, Las Vegas, NV 89102, United States
Phone: +17022895646
Email: info@exclusiveoboutiq.cv

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